App Terms andConditions

Carmoola Services Terms

These terms apply between Carmoola Group Limited (“Carmoola”) and you when you use carmoola’s services and features as described in these terms (the “Services”). You sign up for the Services by accepting these terms.

Please note that additional terms may apply to a specific product or payment method if you choose to make your payment by using one of the methods offered by Carmoola.

Carmoola App

The Carmoola App, provided to you via an app or a web portal is your hub for all your Carmoola purchases and all other features offered by Carmoola. Some of these features are activated by downloading the app or logging in through the web portal, while others can be activated by you after login.

The exact content of features can differ between different versions of the Carmoola App. Carmoola updates the Carmoola App continuously with new features.

Show historical transactions

Carmoola stores information about your previous purchases and transactions. By accepting these terms you agree that we may use this data in order for us to display these transactions to you, and by doing so, allow us to use it for this additional purpose.

Offers and benefits

Carmoola may provide you with offers and benefits such as discounts, special events, pre-access to products, sales promotions and merchant offers. What offers and benefits you receive will be based on your previous actions such as number of purchases, purchase amounts, or usage of Carmoola Services.

Are there any costs for the Services?

Please note that interest and fees may apply to the use of a specific product or payment method. So make sure you check the specific information for the product or payment method that you use.

Improvement of the Services

We constantly work to improve our Services in order for you to get an even more frictionless experience. This may require changes to these terms. In this case, you will be asked to accept the new terms before you can continue to use the Services.

Privacy and your personal data

Please see our Privacy Policy for further details regarding our processing of your personal information and more information about your rights regarding your data. You can also find our contact details should you have any questions.

Cookies and similar tracking technologies

For parts of the Services we use cookies and similar technologies to deliver a tailored and frictionless online experience. For detailed information about how Carmoola uses cookies and similar technologies, please read our Privacy Policy.

Autofill and preferences

In order for you to have the best user experience we will remember some information about you and use that information to autofill different forms with your information during your purchasing.

Autofill of your contact information

We can help you to fill in your contact information in two ways.

Autofill through input of limited information

While interacting with Carmoola we may ask for information about you, such as name, address, telephone number, email, date of birth, or personal identification number. We will keep this information in our systems so that when you return to us or use our payment methods, you will only need to provide some of this information such as email and post code, or personal identification number (dependent on the country) in order for us to autofill the remaining fields with your other details.

Autofill through a Carmoola cookie

An additional method we can use to autofill your information is by placing a Carmoola-cookie on your device (computer, tablet, mobile phone, etc.). You may choose to store your details such as name, address, telephone number, email, date of birth, or personal identification number, and card details with Carmoola. If you do so, we use the cookie to fetch those details from Carmoola’s storage, and the cookie will help us to autofill them when you shop with Carmoola.

By accepting these terms you give Carmoola a consent to store this cookie on your device. For more information on our use of cookies see our Privacy Policy.

Disable autofill

If you don’t want to use the Autofill functionalities you can contact us and we will disable them. You can also disable them from the Carmoola App or by adjusting your autofill settings during the purchase process. You can at any given time delete all cookies on your device, which deletes our cookie as well.

Autofill of other information

While interacting with Carmoola you may also provide us with other information, such as for example card details. You may choose us to keep this information in our systems so that when you return to us we may autofill such information after we have identified you.

When you use carmoola directly, the app can also autofill your details on the site where you are shopping. This is enabled by you being logged in to the app and we know it is you that are purchasing from.

Your obligations

You shall always provide correct information and use your own and correct identity. Any use of information that does not belong to you or that you for other reasons are not authorised to use, or the use of the Services in a non-prescribed way, will be seen as a misuse. Any data relating to misuse or suspected misuse may be saved and used for future risk assessment and for the protection of involved parties. Carmoola reserves the right to block the Services from further usage.

If you upload or share content to Carmoola, you grant Carmoola a royalty-free right to use and display the content for purposes of delivering the Services. We have the right to remove any content uploaded or shared by you if we are required by law, or believe it is offensive, inappropriate, unlawful, violating the rights of others, or otherwise objectionable. You are liable for any content uploaded or shared by you.

Third party services

Some features used by you may include services provided by a third party. 

Duration and termination of this agreement

This agreement is concluded for an indefinite period of time. It applies until it is terminated by you or us and can be terminated at any time.